Watch IBO IPTV FAQ
- What is IPTV?
IPTV stands for Internet Protocol television, which is a technology that allows television programming and other video content to be delivered to a user’s device over an IP network. This means that instead of using traditional broadcast methods like satellite or cable, IPTV uses the internet to stream video content.
IPTV typically requires a set-top box or a smart TV that can connect to the internet, as well as a subscription to an IPTV service. The service provider delivers the video content over the internet using a variety of protocols, including multicast and unicast. IPTV can provide a range of content, including live TV channels, video-on-demand (VOD) services, and interactive TV services.
IPTV is becoming increasingly popular as internet connectivity becomes more widespread and as people seek alternatives to traditional cable or satellite TV services. It offers greater flexibility and control over what content you watch and when you watch it, as well as access to a wider range of programming from around the world.
- How does it work?
To watch our TV channels, you must first have a stable Internet connection, as well as a Smart device. The Smart Devices and Applications we support and you can watch TV channels from our service are:
- Mag Boxes (250, 254, etc)
- Dreamlink (T1, T1+, etc)
- Avov Tvonline (N, N2, N3 etc)
- VLC Player
- STB Emulator
- SS-IPTV
- Perfect Player
- Android Box
- iOS Devices (iPhone, iPad)
- Android Devices (Including All Devices that they have OS of Android)
- GSE Smart IPTV Pro
- Smart TV (Samsung, LG, Philips, Panasonic, Grundig)
- Enigma
- Ethernet or Wi-Fi?
We regularly suggest ethernet connections (device hardware) for optimal resolution.
- What is an Android TV Box?
An Android TV box is basically a small computer operating an Android-based OS and runs various apps, the “XMBC Remote” being one of them.
- What is Kodi?
Known as XBMC in the past, Kodi is an open-source software that plays media for free. It was created by a non-profit technology group named the XBMC Foundation. Kodi is accessible on several hardware platforms and operating systems. The software has a 10-foot long interface and is to be used for remote control and TV functions. Have a look at the company’s website (kodi.tv) for more details.
- Is the content displayed with high quality?
IP networks are optimized to use the best connections possible so users can receive high quality output. We maintain performance levels on our end to ensure the highest quality possible on a regular basis.
- What is the amount of bandwidth used by the IPTV stream?
Updated H.264 technologies are utilized for our IPTV streams, ensuring optimal quality and compression settings. The size of IPTV streams typically ranges around 8 Mbit. However, when channels are changed, the H.264 protocol might require slightly higher bandwidth. Therefore, we recommend a minimum internet speed of 15 Mbit (for HD channels, at least 10 Mbit is necessary).
- What types of devices are supported?
Various devices are supported by us, including Smart TV, Kodi, VLC, PC, Vu+, DreamBox, Enigma, Android Boxes, Android Smart Phones, apple devices app and Max. all smart TV devices (Samsung, Sony, LG…), all Android devices, Apple TV, i-Phone, MAG box, Nvidia shield and FireStick.
- Is a satellite or dish equipment required to use IPTV?
Satellite or dish equipment is not necessary to use IPTV. Our servers will connect you to the IPTV platform using your internet connection.
- What are the benefits of using IPTV?
Internet Protocol Television (IPTV) has numerous benefits. It is an inexpensive option in the current market and includes a slew of telecommunications providers. There are new channels on the horizon, so the variety is always expanding.
- What are some of the fundamentals of the IPTV system?
There are a couple of fundamental IPTV systems used to access content. IPTV systems can be channeled from a broadcast platform and displayed to multiple viewers simultaneously. IPTV systems can be used to offer VOD (video on demand). The system is accessed with a set-top box (along with relevant accessories).
- How long does it take to get a response from a support ticket?
we understand the importance of timely assistance. Our dedicated support team is committed to providing swift resolutions to your queries. During our working hours, from 8 AM to 6 PM (GMT), you can expect a response to your support ticket within 5 minutes to a maximum of 1 hour. We prioritize efficiency and strive to ensure that your concerns are addressed promptly, allowing you to proceed with confidence. If you have any further questions or require assistance, please don’t hesitate to reach out to us. Your satisfaction is our priority.
- If I'm experiencing buffering issues while streaming. How can I fix this?
Buffering issues can occur due to various reasons, including slow internet connection or server overload. Here are some steps to resolve this:
- Check device compatibility: Ensure that your device and browser are compatible with our streaming service.
- Update software: Make sure your device's operating system, browser, and media player software are up to date.
- Clear cache: Clear your browser's cache and cookies, as outdated data can sometimes interfere with playback.
- Contact support: If none of the above steps resolve the issue, please contact our
- How do I clear my cache when the “clear cache” message shows up on Kodi?
You will see the “clear cache” option when you select “maintenance” under the “programs” tab.
- Can my Android/iPhone/iPad be used as a remote control on Kodi?
You can download a free app called the “XBMC Remote” to browse options on Kodi. It is comprised of a user-friendly keyboard that acts as a remote control on your mobile device.
- Why do you charge $1 for your IPTV trial service?
Initially, we offered a free 24-hour trial of our IPTV service. However, we encountered several issues such as spam from certain clients requesting multiple trials, orders with incorrect information, and instances where users didn’t utilize the trial after receiving it. To address these challenges and ensure that our trial service is accessed by genuinely interested clients, we introduced a nominal fee of $1 for the 24-hour trial. This helps us filter out spam and identify serious inquiries, ensuring a better experience for all users interested in our service.
- When will i receive my subscription credentials?
After you have completed your purchase and payment, you will receive your subscription credentials via email within 5 minute to 8 hours (depending on our working time), If for any reason you do not receive your credentials within this timeframe, please check your spam or junk mail folder in case the email was directed there. If you still cannot locate your credentials, please contact our customer service team and we will be happy to assist you. We strive to provide prompt and reliable service to all of our customers, and we appreciate your business!
- Do you guarantee that all channels will work?
Yes, we guarantee that all channels will work seamlessly and in top-quality streaming. Our server is hosted offshore, and content is delivered from multiple servers simultaneously. In the rare event of downtime on any server, other servers will seamlessly take their place, ensuring uninterrupted service. You can trust that our IPTV service provides reliable access to all channels.
Additionally, if for any reason you are not completely satisfied with our service, we offer a hassle-free refund policy. Simply contact our support team via email, WhatsApp or chat and request a refund, providing a reason for your dissatisfaction. We will process your refund within 1 hour, no questions asked.
- I'm encountering an "Authentication Failed" error message ?
An “Authentication Failed” error typically indicates an issue with your login credentials or account status. Here’s what you can do:
- Double-check credentials: Ensure that you're entering the correct username and password associated with your account. Pay attention to uppercase/lowercase letters and any special characters.
- Verify account status: Make sure your account is active and in good standing. If there are any payment issues or account suspensions, resolve them accordingly.e.
- Reset password: If you're unsure about your password or suspect it may be incorrect, try resetting your password following the instructions provided on the login page..
- Contact support: If you're still unable to authenticate your account, please contact our support team for assistance in resolving the issue..
- How can I improve streaming performance on my Smart TV or streaming device?
To enhance streaming performance on your Smart TV or streaming device, consider the following tips:
- Position your router: Place your router in a central location and away from obstructions to ensure optimal Wi-Fi coverage.
- Use wired connection: If possible, connect your Smart TV or streaming device to the router using an Ethernet cable for a more stable and reliable connection.
- Update firmware: Keep your Smart TV or streaming device's firmware up to date to ensure compatibility with the latest streaming protocols and technologies...
- Reduce interference: Minimize interference from other electronic devices or appliances that may disrupt Wi-Fi signals by relocating or turning them off during streaming sessions..
- Contact support: If you're still experiencing streaming issues despite these measures, please contact our support team for further assistance and troubleshooting...
- Does this service (iptv) work in my country?
IPTV works all over the world, no matter where you live or where you are. Since you have a stable Internet connection, you will be able to watch thousands of TV channels.
- What kind of quality service we are providing?
Most of the elements of IP networks are the control of quality service. Our service is just excellent that you can compare with other similar service providers in the market. Our quality of service ensure you the priority to several packets on the network, we always maintain and control delays fragmentation of the service to assure you high-end quality service. We always maintain the desired level performance.
- Can i use two devices at the same time?
Kindly note that one subscription allows access across multiple devices; however, simultaneous viewing is restricted to one device at a time. Additional connections for simultaneous viewing on multiple devices can be acquired for an extra fee.
- What is multi-connection IPTV?
Multi-connections IPTV is a service that allows users to access and watch IPTV content on multiple devices simultaneously. Instead of being restricted to a single device, users can use their subscription on multiple devices.
- How to use multi-connection IPTV?
1. Subscribe to an IPTV service
2. Get login credentials (you will receive your credentials in your email after purchase).
3. Install the app on multiple devices (Here’s a tutorial on how to set up IPTV on multiple devices).
4. Enjoy simultaneous streaming on all devices.
- Is multi-connection IPTV expensive?
Multi-connection IPTV indeed offers a cost-effective solution for accessing IPTV content across multiple devices simultaneously. Unlike normal subscriptions, which often require separate subscriptions for each device, multi-connection IPTV typically permits users to access their content on multiple devices using a single subscription, potentially saving on costs.
- How can I set up parental controls to restrict access to certain content?
- 1. Explore Service Features: Delve into our comprehensive feature set to discover our robust parental control functionalities. Our service is designed to give you the tools to regulate content access effectively.
- 2. Create Tailored User Profiles: Craft individualized user profiles for each family member or user. With our platform, you can customize parental control settings to suit the preferences and needs of every viewer.
- 3. Customize Content Restrictions: Utilize our flexible parental control settings to curate a safe and appropriate viewing environment. Whether it's filtering content by age ratings, genres, or specific channels, our service puts the power in your hands.
- 4. Secure with Password Protection:Ensure the integrity of your parental control configurations by enabling password protection. With this feature, only authorized users can make adjustments, providing added peace of mind.
- 5. Access Expert Support: : Should you require assistance in navigating our parental control features or have inquiries about specific functionalities, our dedicated support team is here to provide expert guidance and assistance..
- I have other questions?
You’re welcome! Just contact us using our email , live chat, or WhatsApp, and one of our agents will be ready to answer all your questions quickly.